Alberta Birch Trading

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Terms and Conditions

Terms and Conditions

Welcome to Alberta Birch Trading Co. !By accessing or using our website and purchasing our products, you agree to comply with the following terms and conditions. Please read them carefully.

1. Product Use and Liability

Our products are made with natural ingredients, but we cannot guarantee they will be free of allergens for every individual. Customers are responsible for checking the ingredient list and conducting a patch test before use.
We are not liable for any allergic reactions, skin sensitivities, or adverse effects resulting from the use of our products. Discontinue use immediately if irritation occurs and consult a healthcare professional.

2. Returns and Refunds

Returns are accepted within 7 days of receipt of the product. To initiate a return, please contact us at info@albertabirchtrading.com
Returned items must be unused, unopened, and in their original packaging.
Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Order Cancellation and Service Withdrawal

We reserve the right to cancel orders or withdraw services at any time without prior notice.
In the event of order cancellation, you will receive a full refund for any payments made.

4. Financial Transactions

All financial transactions are processed securely. We are not responsible for errors, delays, or issues caused by third-party payment processors.

5. Website and Information Accuracy

We strive to ensure all information on our website is accurate and up-to-date. However, we are not liable for typographical errors, inaccuracies, or omissions.
We do not guarantee uninterrupted access to our website and are not responsible for any downtime or technical issues.

6. Copyright and Intellectual Property

All content on our website, including text, images, and branding, is the property of Alberta Birch Trading Co. and is protected by copyright laws.
Unauthorized use, reproduction, adaptation, or distribution of our content for commercial purposes is prohibited without prior written consent.
You may use our content for personal, non-commercial purposes with proper attribution.

7. User Behavior

Users are prohibited from engaging in unlawful activities, hate speech, bullying, harassment, promotions, or spam on our website or social media platforms.
We reserve the right to disable or terminate user accounts that violate these terms.

8. Account Management

We may disable or terminate user accounts at our sole discretion for violations of these terms or any unlawful or inappropriate behavior.

9. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Continued use of our website or products constitutes acceptance of the updated terms.
Returns are accepted within 7 days of receipt of the product. To initiate a return, please contact us at info@albertabirchtrading.com

Return and Refund Policy

Return and Refund Policy

We want you to be completely satisfied with your purchase. If you experience any issues, please contact us before initiating a return or leaving a review on social media. We are committed to resolving your concerns promptly and fairly.

Terms of Return

Items must be returned within [insert number of days, e.g., 30 days] from the date of purchase.
Items must be in their original condition: unworn, unused, and with all original tags/packaging intact.

Reasons for Return

Damaged or defective items
Incorrect items received
Other valid reasons as approved by our team

Return Process

Contact Us:
Please email us at [insert email address] or call [insert phone number] to initiate your return. Include your order number, reason for return, and any supporting photos if applicable.
Approval:
Once your return is approved, we will provide instructions for shipping the item back to us.
Shipping:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or wrong product).

Refund Process

Refunds will be issued once we receive and inspect the returned item.
Approved refunds will be processed within [insert duration, e.g., 7-10 business days].
Refunds will be credited to your original payment method.

Contact Us

For any questions or concerns, please reach out to us:

Email: [insert email address]
Phone: [insert phone number]

Thank you for shopping with us! Your satisfaction is our priority.